We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our websites, the guests accept the practices described in this policy document.
This user data protection summary describes the collection and usage of personal information and data, in accordance with GDPR (General Data Protection Regulation) and/or in accordance with our laws and regulations.
Penrhiw Farm B&B reserves the right to change the privacy policy from time to time and guests who are requested to visit our website frequently should check one privacy policy and terms of use to learn about the recent changes.
Personal information collected by Penrhiw Farm B&B
We collect information about you for 2 reasons: firstly, to process your reservation and second, to provide you with the best possible service. The type of information we will collect about you includes:
-Your name
-Address
-Phone Number
-Email Address
-Location details
-Credit Card Details (these numbers are not stored in any database online)
The guests have a right to modify or restrict (stop any active) processing of their personal information for any marketing related activities.
Guests may opt out of our database by using the “Unsubscribe” option at the footer of our online e-mailers, or by sending an email to alan@penrhiwfarm.co.uk
How does Penrhiw Farm B&B share the personal information collected from its guests, including with third parties?
To ensure that you enjoy the same level of service from everyone at Penrhiw Farm, we may share your personal information with Penrhiw Farm staff and employees having the responsibility to provide such services to you.
While doing so, Penrhiw Farm will ensure that guests’ personal information is handled as per this policy.
-If a corporate credit card is used, the billing information may be shared with employer.
-With third parties:
-We may use the services of third-party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by the Property. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. The property expressly prohibits the sale or transfer of any information to any party outside of Property by such service providers.
-The property with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of the business, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
At Penrhiw Farm we use a PMS system, Little Hotelier to manage your bookings. Little Hotelier acts as a data processor and their privacy policy can be accessed here.
Non-personal or anonymous information collected
Information that does not personally identify a guest is referred to as non-personal or anonymous information.
When guests visit and interact with our website the or third parties like Google with whom Penrhiw Farm has contracted to provide services, non-personal information, like, list of website pages visited by a guest, could be collected.
Technology like cookies could be used to help deliver content as per guest preference, to help guest process their reservations or other requests. While this cannot be used to disclose their identity, this information will identify the browser used by guests to our servers when they visit our site. To remove the cookies at any point from a computer, guests can delete them using their browser.
Information disclosure
We may disclose your Personal Information as we believe to be necessary or appropriate:
1. under applicable law, including laws outside your country of residence;
2. to comply with legal process;
3. to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
4. to enforce our terms and conditions; and
5. to allow us to pursue available remedies or limit the damages that we may sustain.
Personal Data Security
We collect/store your personal data through our website, however we also collect and use your personal information when you visit or stay at our Property or request for any of our services.
This is for our internal use only and we do not share your personal details with anyone. For any queries related to privacy/data security, please do not hesitate to contact us at alan@penrhiwfarm.co.uk or call us : +4407792764208